|Last updated: 17 March 2013
Quick introduction to ASE:|
Where to get help with ASE
Sooner or later, you're likely to face an ASE problem which you don't understand or cannot solve.
Here are some places where you can look for answers or ask for help:
It's located at http://www.isug.com/Sybase_FAQ/, and
highly recommended -- the FAQ contains
lots of useful information every ASE user should check out.
The best newsgroups are those at Sybase's own
news server forums.sybase.com. The ASE newsgroups all start with sybase.public.ase (sybase.public.ase.administration for example).
Quite a few experienced ASE DBAs, as well as staff from Sybase TechSupport and Engineering, frequently visit these newsgroups, and they may well have the answer to your question or problem -- so don't hesitate to ask. It is always a good idea to do a newsgroup search first though, since your question has probably been answered many times before.
By the end of March 2013, the public Sybase newsgroups at forums.sybase.com will be closed down. This is the result of the acquisition of Sybase by SAP in 2010, and the forums are moving to SAP's Community Network (SCN) at scn.sap.com. Go here for more information about the new location.
- Sybase-related WWW links at www.sypron.nl
This is another page on tthe current web site; it contains most of the above links, but also a lot of other ones. One particularly useful section contains links to some commly requested documents at the Sybase website: http://www.sypron.nl/syblinks.html.
- Sybase Technical Support contract
Lastly, you should consider paying for a Sybase Technical Support contract for your company. Especially if you're running production on ASE, you cannot really do without this support. The reason is twofold: first, should you run into trouble, the Sybase TechSupport staff will help you to diagnose and fix the problem. Second, and maybe most important, a support contract entitles you to receive ASE bug-fix patches (called "EBFs") -- and that's kinda handy when you've run into a show-stopping bug in your production system.
A support contract also includes upgrades to new versions of ASE. Without a support contract, you're essentially cut off from these patches and upgrades.
There are various levels of support available. For details, contact your local Sybase office or check the Sybase E-shop.