Last updated: 06 February 2011
Ordering online: your privacy and security
 
Privacy
While it's a promise made by everyone, we actually do respect your privacy. We guarantee that the information supplied when placing your order will not be made available to any third parties in any way.
We need your email address to send you an email message to confirm your order and payment. It will not be used for any other purpose, and you will not receive any unsolicited email messages as a result.
There's one exception: in the order form, you can indicate whether you want to be added to our mailing list (by default, you won't be). If you choose to be added, you'll be notified of additions and updates to www.sypron.nl, though never more than once per month. Of course, your email address will not be used for any other purpose than this. You can unsubscribe at any time.


Cookies
When ordering at www.sypron.nl/shop, your browser must accept cookies from sypron.nl and adyen.com. If you're choosing a 3rd-party method such as Germany's DirectEbanking(Sofortüberweisung), you may need to allow cookies for that too. If you block cookies in your browser, the result may be that you you cannot pay online.


Secure Online Payment
When ordering at www.sypron.nl/shop, you must pay online by credit card, or with another online payment method (available depending on your home country).
This uses a secure payment interface, which ensures that your credit card and payment details cannot be intercepted by unauthorised individuals.
To verify that you are using a secure connection when making your payment, check the "lock" icon in your browser (usually somewhere at the bottom of the window) before entering your credit card number: the lock should be closed. Alternatively, you can also check that the URL of the page starts with "https://".

Payments at www.sypron.nl/shop are handled by Adyen Payments, a leading Internet payment services provider in Europe.
Technically, the order process at www.sypron.nl/shop goes as follows:
  • First, you place your order, and enter your shipping address details on www.sypron.nl/shop.
  • Then, you press the button "Continue to Secure Payment" and you are redirected to the secure payment server (check that the lock icon in your browser is closed, or the URL starts with "https://"). Here, you are presented with a choice of payment methods; you choose your preferred type of payment, enter the payment details, and complete the payment.
  • Next, you are redirected back to www.sypron.nl, and you'll receive an email confirming your payment and your order. This completes the ordering process; we will then ship your order as soon as possible.
If, for some reason, your payment was refused (for example, you entered an invalid expiration date for your credit card), you can usually try again by following a link preented for this purpose.


What happens to your credit card information ?
One of the strong points of our payment handling system is that your credit card details will only be known to the payment service provider (Adyen Payments) who authorise and process your payment. All interaction that concerns your payment takes places on their secure web server and is therefore safe.
Our web site (www.sypron.nl/shop) will not receive any sensitive information about your credit card; the only things we know are: (i) the type of credit card you've used (e.g. Visa, Mastercard, etc), and (ii) whether you paid successfully or not. However, we don't know, and won't ever know, your credit card number, CVC code, etc, since our payment service provide simply does not make this information available to anyone. Because Adyen pays special attention to secure and protected processing and storage of your credit card details, this setup is the best guarantee for the security of your online payment.


Your credit card or bank statement
On your credit card statement or bank statement, your payment will mention "www.sypron.nl".


 
 This document is located at www.sypron.nl/shop/security.html